{"id":336,"date":"2024-03-16T18:40:30","date_gmt":"2024-03-16T17:40:30","guid":{"rendered":"https:\/\/garageproautomobile.fr\/?page_id=336"},"modified":"2026-05-09T22:55:09","modified_gmt":"2026-05-09T20:55:09","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/intenzauto.com\/fr\/politique-de-retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"336\" class=\"elementor elementor-336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35895b2 e-con-full e-flex e-con e-parent\" data-id=\"35895b2\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-752dcdb elementor-widget elementor-widget-html\" data-id=\"752dcdb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"iret\" aria-labelledby=\"iret-title\">\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@400;600;700;800&family=Barlow:wght@300;400;500;600&display=swap');\n\n\/* \u2550\u2550 INTENZAUTO \u2014 POLITIQUE DE RETOURS \u2550\u2550\n   Full-bleed \u00b7 Fond blanc \u00b7 Prefix .iret  *\/\n\n.iret {\n  --red:    #C8281C;\n  --ink:    #0C0D12;\n  --ink2:   #3E424F;\n  --ink3:   #8A8F9E;\n  --border: rgba(12,13,18,.08);\n  font-family: 'Barlow', sans-serif;\n  background: #FFFFFF;\n  padding: clamp(2rem, 4vw, 3.5rem) clamp(1.25rem, 5vw, 5rem);\n  box-sizing: border-box;\n  width: 100vw;\n  position: relative;\n  left: 50%;\n  right: 50%;\n  margin-left: -50vw;\n  margin-right: -50vw;\n  display: grid;\n  gap: 2rem;\n}\n\n\/* \u2500\u2500 Hero \u2500\u2500 *\/\n.iret__hero {\n  padding-bottom: 1.5rem;\n  border-bottom: 1px solid var(--border);\n}\n.iret__eyebrow {\n  display: inline-flex; align-items: center; gap: .5rem;\n  margin-bottom: .9rem;\n}\n.iret__eyebrow-line {\n  display: block; width: 28px; height: 2px;\n  background: var(--red); border-radius: 2px;\n}\n.iret__eyebrow-text {\n  font-family: 'Barlow Condensed', sans-serif;\n  font-size: .7rem; font-weight: 700;\n  letter-spacing: .14em; text-transform: uppercase;\n  color: var(--red);\n}\n.iret__title {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: clamp(2rem, 4vw, 3.4rem) !important;\n  font-weight: 800 !important;\n  line-height: .96 !important;\n  letter-spacing: -.02em !important;\n  color: var(--ink) !important;\n  margin: 0 0 .7rem !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__sub {\n  font-size: .95rem;\n  line-height: 1.7;\n  color: var(--ink3);\n  margin: 0;\n}\n\n\/* \u2500\u2500 Bandeau info principale \u2500\u2500 *\/\n.iret__banner {\n  background: #F7F6F2;\n  border: 1px solid var(--border);\n  border-radius: .6rem;\n  padding: 1.4rem 1.8rem;\n  position: relative;\n  overflow: hidden;\n  display: flex;\n  align-items: center;\n  gap: 1.2rem;\n}\n.iret__banner::before {\n  content: '';\n  position: absolute;\n  top: 0; left: 0;\n  width: 100%; height: 3px;\n  background: var(--red);\n}\n.iret__banner-icon {\n  width: 44px; height: 44px;\n  background: rgba(200,40,28,.1);\n  border-radius: 50%;\n  display: flex; align-items: center; justify-content: center;\n  flex-shrink: 0;\n}\n.iret__banner-icon svg { width: 22px; height: 22px; color: var(--red); stroke-width: 2; }\n.iret__banner-text {\n  font-size: .95rem;\n  line-height: 1.65;\n  color: var(--ink2);\n  margin: 0;\n}\n.iret__banner-text strong { color: var(--ink); font-weight: 700; }\n\n\/* \u2500\u2500 Layout \u2500\u2500 *\/\n.iret__layout {\n  display: grid;\n  grid-template-columns: 200px 1fr;\n  gap: 3rem;\n  align-items: start;\n}\n\n\/* \u2500\u2500 TOC sticky \u2500\u2500 *\/\n.iret__toc {\n  position: sticky;\n  top: 2rem;\n}\n.iret__toc-label {\n  font-family: 'Barlow Condensed', sans-serif;\n  font-size: .68rem; font-weight: 700;\n  letter-spacing: .14em; text-transform: uppercase;\n  color: var(--ink3);\n  margin-bottom: .75rem;\n  display: block;\n}\n.iret__toc ul {\n  list-style: none;\n  padding: 0 0 0 .85rem; margin: 0;\n  border-left: 2px solid var(--border);\n  display: grid; gap: .2rem;\n}\n.iret__toc a {\n  font-size: .8rem; font-weight: 500;\n  color: var(--ink3); text-decoration: none;\n  line-height: 1.45; display: block; padding: .15rem 0;\n  transition: color .15s;\n}\n.iret__toc a:hover { color: var(--red); }\n\n\/* \u2500\u2500 Contenu \u2500\u2500 *\/\n.iret__content { display: grid; gap: 0; }\n\n.iret__section {\n  padding: 1.5rem 0;\n  border-bottom: 1px solid var(--border);\n}\n.iret__section:last-child { border-bottom: none; }\n\n.iret__h2 {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1.25rem !important;\n  font-weight: 800 !important;\n  line-height: 1.1 !important;\n  color: var(--ink) !important;\n  margin: 0 0 .9rem !important;\n  display: flex !important;\n  align-items: center !important;\n  gap: .6rem !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__h2::before {\n  content: '';\n  display: block;\n  width: 3px; height: 1em;\n  background: var(--red);\n  border-radius: 2px;\n  flex-shrink: 0;\n}\n\n.iret__section p {\n  font-size: .88rem;\n  line-height: 1.78;\n  color: var(--ink2);\n  margin: 0 0 .65rem;\n}\n.iret__section p:last-child { margin-bottom: 0; }\n.iret__section a { color: var(--red); font-weight: 600; text-decoration: none; }\n.iret__section a:hover { text-decoration: underline; }\n.iret__section strong { color: var(--ink); font-weight: 600; }\n\n\/* \u2500\u2500 \u00c9tapes (A. Retours en ligne) \u2500\u2500 *\/\n.iret__steps { display: grid; gap: 1rem; margin-top: .5rem; }\n\n.iret__step {\n  display: grid;\n  grid-template-columns: 36px 1fr;\n  gap: 1rem;\n  align-items: flex-start;\n}\n\n.iret__step-num {\n  width: 36px; height: 36px;\n  border-radius: 50%;\n  background: var(--red);\n  color: #fff;\n  font-family: 'Barlow Condensed', sans-serif;\n  font-size: 1rem;\n  font-weight: 800;\n  display: flex; align-items: center; justify-content: center;\n  flex-shrink: 0;\n  margin-top: .05rem;\n}\n\n.iret__step-body {}\n.iret__step-title {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1rem !important;\n  font-weight: 800 !important;\n  color: var(--ink) !important;\n  margin: 0 0 .35rem !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__step-text {\n  font-size: .88rem;\n  line-height: 1.72;\n  color: var(--ink2);\n  margin: 0;\n}\n\n\/* \u2500\u2500 Note info dans une \u00e9tape \u2500\u2500 *\/\n.iret__note {\n  margin-top: .6rem !important;\n  font-size: .8rem !important;\n  color: var(--ink3) !important;\n  border-left: 2px solid rgba(200,40,28,.15) !important;\n  padding-left: .75rem !important;\n  font-style: italic !important;\n}\n\n\/* \u2500\u2500 Card retour en garage \u2500\u2500 *\/\n.iret__garage-card {\n  background: #111318;\n  border-radius: .6rem;\n  padding: 1.4rem 1.6rem;\n  display: grid;\n  gap: .65rem;\n  margin-top: .5rem;\n}\n.iret__garage-title {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1.1rem !important;\n  font-weight: 800 !important;\n  color: #FFFFFF !important;\n  margin: 0 !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__garage-text {\n  font-size: .88rem;\n  line-height: 1.72;\n  color: rgba(255,255,255,.65);\n  margin: 0;\n}\n.iret__garage-addr {\n  display: inline-flex;\n  align-items: center;\n  gap: .5rem;\n  font-size: .85rem;\n  font-weight: 600;\n  color: rgba(255,255,255,.8);\n  background: rgba(255,255,255,.06);\n  border: 1px solid rgba(255,255,255,.1);\n  border-radius: .3rem;\n  padding: .4rem .85rem;\n  text-decoration: none;\n}\n.iret__garage-addr svg { width: 14px; height: 14px; color: var(--red); flex-shrink: 0; stroke-width: 2; }\n\n\/* \u2500\u2500 Responsive \u2500\u2500 *\/\n@media (max-width: 900px) {\n  .iret__layout { grid-template-columns: 1fr; }\n  .iret__toc { position: static; }\n}\n@media (max-width: 600px) {\n  .iret { padding: 2rem 1.25rem; }\n  .iret__banner { flex-direction: column; align-items: flex-start; }\n}\n<\/style>\n\n  <!-- Hero -->\n  <div class=\"iret__hero\">\n    <div class=\"iret__eyebrow\">\n      <span class=\"iret__eyebrow-line\"><\/span>\n      <span class=\"iret__eyebrow-text\">Intenzauto<\/span>\n    <\/div>\n    <h1 class=\"iret__title\" id=\"iret-title\">Politique de retours<\/h1>\n    <p class=\"iret__sub\">Tout savoir sur les conditions et proc\u00e9dures de retour chez Intenzauto.<\/p>\n  <\/div>\n\n  <!-- Bandeau 30 jours -->\n  <div class=\"iret__banner\" role=\"note\">\n    <div class=\"iret__banner-icon\" aria-hidden=\"true\">\n      <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\">\n        <circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/>\n      <\/svg>\n    <\/div>\n    <p class=\"iret__banner-text\">\n      Vous disposez de <strong>30 jours \u00e0 compter de la date d'achat<\/strong> pour effectuer un retour. Le retour peut se faire par la poste ou directement en garage, sous r\u00e9serve de respecter les conditions d\u00e9crites ci-dessous.\n    <\/p>\n  <\/div>\n\n  <!-- Layout -->\n  <div class=\"iret__layout\">\n\n    <!-- TOC -->\n    <nav class=\"iret__toc\" aria-label=\"Sommaire\">\n      <span class=\"iret__toc-label\">Sommaire<\/span>\n      <ul>\n        <li><a href=\"#iret-etiquette\">\u00c9tiquette de retour pr\u00e9pay\u00e9e<\/a><\/li>\n        <li><a href=\"#iret-enligne\">A \u2014 Retours en ligne<\/a><\/li>\n        <li><a href=\"#iret-garage\">B \u2014 Retours en garage<\/a><\/li>\n      <\/ul>\n    <\/nav>\n\n    <!-- Contenu -->\n    <div class=\"iret__content\">\n\n      <article id=\"iret-etiquette\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">Qu'est-ce qu'une \u00e9tiquette de retour pr\u00e9pay\u00e9e ?<\/h2>\n        <p>L'\u00e9tiquette de retour pr\u00e9pay\u00e9e est le document \u00e9lectronique \u00e0 imprimer pour retourner votre v\u00e9hicule dans le d\u00e9lai de 30 jours. Elle est remplie automatiquement en fonction de votre profil et des informations de votre transaction.<\/p>\n        <p>Si vous avez pay\u00e9 en tant qu'invit\u00e9, remplissez le <a href=\"\/contact\">formulaire de suivi<\/a> dans le menu principal du site.<\/p>\n      <\/article>\n\n      <article id=\"iret-enligne\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">A \u2014 Retours en ligne<\/h2>\n        <p>Suivez les \u00e9tapes ci-dessous pour initier un retour depuis votre espace client.<\/p>\n\n        <div class=\"iret__steps\">\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">1<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Trouvez votre commande<\/h3>\n              <p class=\"iret__step-text\">Acc\u00e9dez \u00e0 la <a href=\"\/suivi-commande\">page de suivi de vos commandes<\/a> et identifiez celle pour laquelle vous souhaitez initier un retour. Si vous avez command\u00e9 en tant qu'invit\u00e9, contactez notre <a href=\"\/contact\">support client<\/a>.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">2<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Imprimez votre \u00e9tiquette de retour pr\u00e9pay\u00e9e<\/h3>\n              <p class=\"iret__step-text\">Apr\u00e8s avoir trouv\u00e9 votre commande, communiquez-nous les informations de votre transaction. Nous vous enverrons l'\u00e9tiquette de retour pr\u00e9pay\u00e9e par courriel.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">3<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Obtenez la confirmation de remboursement<\/h3>\n              <p class=\"iret__step-text\">Veuillez pr\u00e9voir jusqu'\u00e0 <strong>10 jours ouvrables<\/strong> pour que votre remboursement soit trait\u00e9 sur le m\u00eame mode de paiement qu'\u00e0 l'achat. Un courriel de confirmation vous sera envoy\u00e9.<\/p>\n              <p class=\"iret__note\">Si vous avez pay\u00e9 par carte de cr\u00e9dit, pr\u00e9voyez <strong>3 \u00e0 5 jours ouvrables<\/strong> suppl\u00e9mentaires pour que le remboursement apparaisse sur votre relev\u00e9. Les d\u00e9lais peuvent varier selon votre institution financi\u00e8re.<\/p>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/article>\n\n      <article id=\"iret-garage\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">B \u2014 Retours en garage<\/h2>\n        <p>Vous pouvez \u00e9galement rapporter directement le v\u00e9hicule dans notre garage. La marchandise doit \u00eatre dans son \u00e9tat d'origine avec une preuve d'achat et r\u00e9pondre \u00e0 toutes les conditions d'admissibilit\u00e9.<\/p>\n\n        <div class=\"iret__garage-card\">\n          <h3 class=\"iret__garage-title\">Intenzauto \u2014 Garage Reims<\/h3>\n          <p class=\"iret__garage-text\">Apportez le v\u00e9hicule avec son re\u00e7u d'achat, dans son \u00e9tat d'origine (emballage, accessoires, documents). Nos \u00e9quipes traitent votre retour directement sur place.<\/p>\n          <a class=\"iret__garage-addr\"\n             href=\"https:\/\/maps.google.com\/?q=10+Rue+Lena+Bernstein,+51100+Reims\"\n             target=\"_blank\" rel=\"noopener\">\n            <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" aria-hidden=\"true\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n            10 Rue L\u00e9na Bernstein, ZAC Croix Blandin, 51100 Reims\n          <\/a>\n        <\/div>\n      <\/article>\n\n    <\/div>\n  <\/div>\n\n<\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>@import url(&lsquo;https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@400;600;700;800&#038;family=Barlow:wght@300;400;500;600&#038;display=swap&rsquo;); \/* \u2550\u2550 INTENZAUTO \u2014 POLITIQUE DE RETOURS \u2550\u2550 Full-bleed \u00b7 Fond blanc \u00b7 Prefix .iret *\/ .iret { &#8211;red: #C8281C; &#8211;ink: #0C0D12; &#8211;ink2: #3E424F; &#8211;ink3: #8A8F9E; &#8211;border: rgba(12,13,18,.08); font-family: &lsquo;Barlow&rsquo;, sans-serif; background: #FFFFFF; padding: clamp(2rem, 4vw, 3.5rem) clamp(1.25rem, 5vw, 5rem); box-sizing: border-box; width: 100vw; position: relative; left: 50%; right: 50%; margin-left: -50vw; margin-right: -50vw; display: grid; gap: 2rem; } \/* \u2500\u2500 Hero \u2500\u2500 *\/ .iret__hero { padding-bottom: 1.5rem; border-bottom: 1px solid var(&#8211;border); } .iret__eyebrow { display: inline-flex; align-items: center; gap: .5rem; margin-bottom: .9rem; } .iret__eyebrow-line { display: block; width: 28px; height: 2px; background: var(&#8211;red); border-radius: 2px; } .iret__eyebrow-text { font-family: &lsquo;Barlow Condensed&rsquo;, sans-serif; font-size: .7rem; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; color: var(&#8211;red); } .iret__title { font-family: &lsquo;Barlow Condensed&rsquo;, sans-serif !important; font-size: clamp(2rem, 4vw, 3.4rem) !important; font-weight: 800 !important; line-height: .96 !important; letter-spacing: -.02em !important; color: var(&#8211;ink) !important; margin: 0 0 .7rem !important; text-decoration: none !important; border: none !important; padding: 0 !important; background: [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/pages\/336"}],"collection":[{"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/comments?post=336"}],"version-history":[{"count":16,"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/pages\/336\/revisions"}],"predecessor-version":[{"id":1474,"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/pages\/336\/revisions\/1474"}],"wp:attachment":[{"href":"https:\/\/intenzauto.com\/fr\/wp-json\/wp\/v2\/media?parent=336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}