{"id":336,"date":"2024-03-16T18:40:30","date_gmt":"2024-03-16T17:40:30","guid":{"rendered":"https:\/\/garageproautomobile.fr\/?page_id=336"},"modified":"2026-05-09T22:55:09","modified_gmt":"2026-05-09T20:55:09","slug":"politique-de-retour","status":"publish","type":"page","link":"https:\/\/intenzauto.com\/pt\/politique-de-retour\/","title":{"rendered":"Pol\u00edtica de devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"336\" class=\"elementor elementor-336\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35895b2 e-con-full e-flex e-con e-parent\" data-id=\"35895b2\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-752dcdb elementor-widget elementor-widget-html\" data-id=\"752dcdb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<section class=\"iret\" aria-labelledby=\"iret-title\">\n<style>\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@400;600;700;800&family=Barlow:wght@300;400;500;600&display=swap');\n\n\/* \u2550\u2550 INTENZAUTO \u2014 POLITIQUE DE RETOURS \u2550\u2550\n   Full-bleed \u00b7 Fond blanc \u00b7 Prefix .iret  *\/\n\n.iret {\n  --red:    #C8281C;\n  --ink:    #0C0D12;\n  --ink2:   #3E424F;\n  --ink3:   #8A8F9E;\n  --border: rgba(12,13,18,.08);\n  font-family: 'Barlow', sans-serif;\n  background: #FFFFFF;\n  padding: clamp(2rem, 4vw, 3.5rem) clamp(1.25rem, 5vw, 5rem);\n  box-sizing: border-box;\n  width: 100vw;\n  position: relative;\n  left: 50%;\n  right: 50%;\n  margin-left: -50vw;\n  margin-right: -50vw;\n  display: grid;\n  gap: 2rem;\n}\n\n\/* \u2500\u2500 Hero \u2500\u2500 *\/\n.iret__hero {\n  padding-bottom: 1.5rem;\n  border-bottom: 1px solid var(--border);\n}\n.iret__eyebrow {\n  display: inline-flex; 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margin: 0;\n  border-left: 2px solid var(--border);\n  display: grid; gap: .2rem;\n}\n.iret__toc a {\n  font-size: .8rem; font-weight: 500;\n  color: var(--ink3); text-decoration: none;\n  line-height: 1.45; display: block; padding: .15rem 0;\n  transition: color .15s;\n}\n.iret__toc a:hover { color: var(--red); }\n\n\/* \u2500\u2500 Contenu \u2500\u2500 *\/\n.iret__content { display: grid; gap: 0; }\n\n.iret__section {\n  padding: 1.5rem 0;\n  border-bottom: 1px solid var(--border);\n}\n.iret__section:last-child { border-bottom: none; }\n\n.iret__h2 {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1.25rem !important;\n  font-weight: 800 !important;\n  line-height: 1.1 !important;\n  color: var(--ink) !important;\n  margin: 0 0 .9rem !important;\n  display: flex !important;\n  align-items: center !important;\n  gap: .6rem !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__h2::before {\n  content: '';\n  display: block;\n  width: 3px; height: 1em;\n  background: var(--red);\n  border-radius: 2px;\n  flex-shrink: 0;\n}\n\n.iret__section p {\n  font-size: .88rem;\n  line-height: 1.78;\n  color: var(--ink2);\n  margin: 0 0 .65rem;\n}\n.iret__section p:last-child { margin-bottom: 0; }\n.iret__section a { color: var(--red); font-weight: 600; text-decoration: none; }\n.iret__section a:hover { text-decoration: underline; }\n.iret__section strong { color: var(--ink); font-weight: 600; }\n\n\/* \u2500\u2500 \u00c9tapes (A. Retours en ligne) \u2500\u2500 *\/\n.iret__steps { display: grid; gap: 1rem; margin-top: .5rem; }\n\n.iret__step {\n  display: grid;\n  grid-template-columns: 36px 1fr;\n  gap: 1rem;\n  align-items: flex-start;\n}\n\n.iret__step-num {\n  width: 36px; height: 36px;\n  border-radius: 50%;\n  background: var(--red);\n  color: #fff;\n  font-family: 'Barlow Condensed', sans-serif;\n  font-size: 1rem;\n  font-weight: 800;\n  display: flex; align-items: center; justify-content: center;\n  flex-shrink: 0;\n  margin-top: .05rem;\n}\n\n.iret__step-body {}\n.iret__step-title {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1rem !important;\n  font-weight: 800 !important;\n  color: var(--ink) !important;\n  margin: 0 0 .35rem !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__step-text {\n  font-size: .88rem;\n  line-height: 1.72;\n  color: var(--ink2);\n  margin: 0;\n}\n\n\/* \u2500\u2500 Note info dans une \u00e9tape \u2500\u2500 *\/\n.iret__note {\n  margin-top: .6rem !important;\n  font-size: .8rem !important;\n  color: var(--ink3) !important;\n  border-left: 2px solid rgba(200,40,28,.15) !important;\n  padding-left: .75rem !important;\n  font-style: italic !important;\n}\n\n\/* \u2500\u2500 Card retour en garage \u2500\u2500 *\/\n.iret__garage-card {\n  background: #111318;\n  border-radius: .6rem;\n  padding: 1.4rem 1.6rem;\n  display: grid;\n  gap: .65rem;\n  margin-top: .5rem;\n}\n.iret__garage-title {\n  font-family: 'Barlow Condensed', sans-serif !important;\n  font-size: 1.1rem !important;\n  font-weight: 800 !important;\n  color: #FFFFFF !important;\n  margin: 0 !important;\n  text-decoration: none !important;\n  border: none !important;\n  padding: 0 !important;\n  background: transparent !important;\n}\n.iret__garage-text {\n  font-size: .88rem;\n  line-height: 1.72;\n  color: rgba(255,255,255,.65);\n  margin: 0;\n}\n.iret__garage-addr {\n  display: inline-flex;\n  align-items: center;\n  gap: .5rem;\n  font-size: .85rem;\n  font-weight: 600;\n  color: rgba(255,255,255,.8);\n  background: rgba(255,255,255,.06);\n  border: 1px solid rgba(255,255,255,.1);\n  border-radius: .3rem;\n  padding: .4rem .85rem;\n  text-decoration: none;\n}\n.iret__garage-addr svg { width: 14px; height: 14px; color: var(--red); flex-shrink: 0; stroke-width: 2; }\n\n\/* \u2500\u2500 Responsive \u2500\u2500 *\/\n@media (max-width: 900px) {\n  .iret__layout { grid-template-columns: 1fr; }\n  .iret__toc { position: static; }\n}\n@media (max-width: 600px) {\n  .iret { padding: 2rem 1.25rem; }\n  .iret__banner { flex-direction: column; align-items: flex-start; }\n}\n<\/style>\n\n  <!-- Hero -->\n  <div class=\"iret__hero\">\n    <div class=\"iret__eyebrow\">\n      <span class=\"iret__eyebrow-line\"><\/span>\n      <span class=\"iret__eyebrow-text\">Intenzauto<\/span>\n    <\/div>\n    <h1 class=\"iret__title\" id=\"iret-title\">Pol\u00edtica de devolu\u00e7\u00f5es<\/h1>\n    <p class=\"iret__sub\">Tudo o que precisa de saber sobre as condi\u00e7\u00f5es e os procedimentos de devolu\u00e7\u00e3o na Intenzauto.<\/p>\n  <\/div>\n\n  <!-- Bandeau 30 jours -->\n  <div class=\"iret__banner\" role=\"note\">\n    <div class=\"iret__banner-icon\" aria-hidden=\"true\">\n      <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\">\n        <circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M12 6v6l4 2\"\/>\n      <\/svg>\n    <\/div>\n    <p class=\"iret__banner-text translation-block\">Tem <strong>30 dias a contar da data de compra<\/strong> para efetuar uma devolu\u00e7\u00e3o. A devolu\u00e7\u00e3o pode ser feita por correio ou diretamente na oficina, desde que sejam respeitadas as condi\u00e7\u00f5es descritas abaixo.<\/p>\n  <\/div>\n\n  <!-- Layout -->\n  <div class=\"iret__layout\">\n\n    <!-- TOC -->\n    <nav class=\"iret__toc\" aria-label=\"Sum\u00e1rio\">\n      <span class=\"iret__toc-label\">Sum\u00e1rio<\/span>\n      <ul>\n        <li><a href=\"#iret-etiquette\">Etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga<\/a><\/li>\n        <li><a href=\"#iret-enligne\">A \u2014 Devolu\u00e7\u00f5es online<\/a><\/li>\n        <li><a href=\"#iret-garage\">B \u2014 Devolu\u00e7\u00f5es na oficina<\/a><\/li>\n      <\/ul>\n    <\/nav>\n\n    <!-- Contenu -->\n    <div class=\"iret__content\">\n\n      <article id=\"iret-etiquette\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">O que \u00e9 uma etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga?<\/h2>\n        <p>A etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga \u00e9 o documento eletr\u00f3nico que deve imprimir para devolver o seu ve\u00edculo no prazo de 30 dias. \u00c9 preenchida automaticamente com base no seu perfil e nas informa\u00e7\u00f5es da sua transa\u00e7\u00e3o.<\/p>\n        <p class=\" translation-block\">Se efetuou o pagamento como convidado, preencha o <a href=\"\/contact\" target=\"_self\">formul\u00e1rio de acompanhamento<\/a> no menu principal do site.<\/p>\n      <\/article>\n\n      <article id=\"iret-enligne\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">A \u2014 Devolu\u00e7\u00f5es online<\/h2>\n        <p>Siga os passos abaixo para iniciar uma devolu\u00e7\u00e3o a partir da sua \u00e1rea de cliente.<\/p>\n\n        <div class=\"iret__steps\">\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">1<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Encontre a sua encomenda<\/h3>\n              <p class=\"iret__step-text translation-block\">Aceda \u00e0 <a href=\"\/suivi-commande\" target=\"_self\">p\u00e1gina de acompanhamento das suas encomendas<\/a> e identifique aquela para a qual pretende iniciar um processo de devolu\u00e7\u00e3o. Se tiver feito a encomenda como convidado, contacte o nosso <a href=\"\/contact\" target=\"_self\">servi\u00e7o de apoio ao cliente<\/a>.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">2<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Imprima a sua etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga<\/h3>\n              <p class=\"iret__step-text\">Depois de localizar a sua encomenda, envie-nos os dados da sua transa\u00e7\u00e3o. Enviaremos a etiqueta de devolu\u00e7\u00e3o pr\u00e9-paga por e-mail.<\/p>\n            <\/div>\n          <\/div>\n\n          <div class=\"iret__step\">\n            <div class=\"iret__step-num\">3<\/div>\n            <div class=\"iret__step-body\">\n              <h3 class=\"iret__step-title\">Obtenha a confirma\u00e7\u00e3o do reembolso<\/h3>\n              <p class=\"iret__step-text translation-block\">Por favor, aguarde at\u00e9 <strong>10 dias \u00fateis<\/strong> para que o seu reembolso seja processado atrav\u00e9s do mesmo m\u00e9todo de pagamento utilizado na compra. Receber\u00e1 um e-mail de confirma\u00e7\u00e3o.<\/p>\n              <p class=\"iret__note translation-block\">Se tiver efetuado o pagamento com cart\u00e3o de cr\u00e9dito, conte com <strong>3 a 5 dias \u00fateis<\/strong> adicionais para que o reembolso apare\u00e7a no seu extrato. Os prazos podem variar consoante a sua institui\u00e7\u00e3o financeira.<\/p>\n            <\/div>\n          <\/div>\n\n        <\/div>\n      <\/article>\n\n      <article id=\"iret-garage\" class=\"iret__section\">\n        <h2 class=\"iret__h2\">B \u2014 Devolu\u00e7\u00f5es na oficina<\/h2>\n        <p>Tamb\u00e9m pode entregar o ve\u00edculo diretamente na nossa oficina. O produto deve estar no seu estado original, acompanhado do comprovativo de compra, e cumprir todos os requisitos de elegibilidade.<\/p>\n\n        <div class=\"iret__garage-card\">\n          <h3 class=\"iret__garage-title\">Intenzauto \u2014 Concession\u00e1ria em Reims<\/h3>\n          <p class=\"iret__garage-text\">Traga o ve\u00edculo com o recibo de compra, no seu estado original (embalagem, acess\u00f3rios, documentos). As nossas equipas tratam da sua devolu\u00e7\u00e3o diretamente no local.<\/p>\n          <a class=\"iret__garage-addr\"\n             href=\"https:\/\/maps.google.com\/?q=10+Rue+Lena+Bernstein,+51100+Reims\"\n             target=\"_blank\" rel=\"noopener\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" aria-hidden=\"true\"><path d=\"M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z\"\/><circle cx=\"12\" cy=\"10\" r=\"3\"\/><\/svg>\n            Rua L\u00e9na Bernstein, n.\u00ba 10, ZAC Croix Blandin, 51100 Reims\n          <\/a>\n        <\/div>\n      <\/article>\n\n    <\/div>\n  <\/div>\n\n<\/section>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>@import url(&lsquo;https:\/\/fonts.googleapis.com\/css2?family=Barlow+Condensed:wght@400;600;700;800&#038;family=Barlow:wght@300;400;500;600&#038;display=swap&rsquo;); \/* \u2550\u2550 INTENZAUTO \u2014 POLITIQUE DE RETOURS \u2550\u2550 Full-bleed \u00b7 Fond blanc \u00b7 Prefix .iret *\/ .iret { &#8211;red: #C8281C; &#8211;ink: #0C0D12; &#8211;ink2: #3E424F; &#8211;ink3: #8A8F9E; &#8211;border: rgba(12,13,18,.08); font-family: &lsquo;Barlow&rsquo;, sans-serif; background: #FFFFFF; padding: clamp(2rem, 4vw, 3.5rem) clamp(1.25rem, 5vw, 5rem); box-sizing: border-box; width: 100vw; position: relative; left: 50%; right: 50%; margin-left: -50vw; margin-right: -50vw; display: grid; gap: 2rem; } \/* \u2500\u2500 Hero \u2500\u2500 *\/ .iret__hero { padding-bottom: 1.5rem; border-bottom: 1px solid var(&#8211;border); } .iret__eyebrow { display: inline-flex; align-items: center; gap: .5rem; margin-bottom: .9rem; } .iret__eyebrow-line { display: block; width: 28px; height: 2px; background: var(&#8211;red); border-radius: 2px; } .iret__eyebrow-text { font-family: &lsquo;Barlow Condensed&rsquo;, sans-serif; font-size: .7rem; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; color: var(&#8211;red); } .iret__title { font-family: &lsquo;Barlow Condensed&rsquo;, sans-serif !important; font-size: clamp(2rem, 4vw, 3.4rem) !important; font-weight: 800 !important; line-height: .96 !important; letter-spacing: -.02em !important; color: var(&#8211;ink) !important; margin: 0 0 .7rem !important; text-decoration: none !important; border: none !important; padding: 0 !important; background: [&#8230;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/pages\/336"}],"collection":[{"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/comments?post=336"}],"version-history":[{"count":16,"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/pages\/336\/revisions"}],"predecessor-version":[{"id":1474,"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/pages\/336\/revisions\/1474"}],"wp:attachment":[{"href":"https:\/\/intenzauto.com\/pt\/wp-json\/wp\/v2\/media?parent=336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}